16. Program Administration
A quality adult literacy and basic education program is well-managed and well-run through appropriate policies and procedures.

16CThe program maintains the confidentiality of records and information.

  1. Program staff are aware of and follow the Access to Information and Protection of Privacy Act and associated policies and guidelines.
  2. The program follows established confidentiality guidelines, such as:
  1. The program discusses the issue of confidentiality with staff and learners at the start of the program.

16DThe program is accountable.

  1. See Accountability.