Why is it important to have positive interactions between internal customers? Without positive, productive contacts among all employees, profit is affected. The same result occurs when an employee offers poor customer service to an external client or customer.

Think about customer service in the health care professions. If you were a doctor, your internal customers would be everyone you need to successfully treat your external customer, the patient. Internal customers could include nursing teams, specialists, aids, lab technicians, kitchen staff, office staff, porters, cleaning staff, etc. The positive action resulting from excellent customer service may be a patient's good health.

What about education? Are there internal and external customers?