Do the math...

• 98% of unhappy customers, patients or clients never complain about rude behaviour but
• 90% will never come back
• each will tell their story to nine or more people

How does this affect a company or service?

Do you have a story about good or excellent customer service? Or bad customer service?

What do you think about this comment?

"If you like our service, tell your friends. If you don't, tell us."