Catchy Phrases
The customer is always right.
Service with a smile.
Attitude + Knowledge = Good Customer Service
- the right attitude
- positive outlook
- neat, tidy in appearance
- welcomes customers
- listens actively
- the right knowledge
- knows available goods and services
- knows organization
- knows current prices policies
Customer Service and Communication
- face-to-face
- telephone
- fax
- e-commerce
- memos
- letters
Can you think of others?