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ISO 9000
What is ISO 9000?

ISO 9000 is a set of five universal standards for a quality assurance system that is accepted around the world. It is concerned with "quality management". It focuses on the features of a service or product that are required by the customer. It refers to what the organization does to ensure that a product or service conforms to the customer's requirements. In other words, every product is made the same way every time.

What ISO isn't

Certification does not guarantee that the quality of the product or the service is any good. All it promises is that a company or service does exactly what it says it does.

What is the International Organization for Standardization?

It is a world-wide federation of over 90 nations. It was founded in 1946 to promote world standards for manufacturing, trade and communication. It develops standards in all industries except electrical and electronic engineering. The ISO 9000 series was first published in 1987. Canada adopted them and as of 1994. Canada's Q 9000 is identical to ISO 9000.

Hmmmm....

Document what you do; do what you document; and produce the quality of product you say you will.

Is this a good thing? Think of how it might work in health care, education or childcare.