Documentation and Data
It is used by manufacturers that design their own
products and build them.
Key words: design, develop, produce, install, service
It is used by organizations that provide goods or services consistent with designs or specifications given by the customer.
This refers to final inspection and test procedures only and is the least detailed of the series.
The only difference between ISO 9001 and ISO 9002 is design. ISO 9001 companies have an engineering group or research and development department.
Many service organizations achieve ISO 9002 registration, including colleges and hotels.
QS 9000 is the automotive industry standard and includes all of ISO 9001 and ISO 9002 plus industry and customer specific requirements. It was developed by GM, Ford, Daimler Chrysler and heavy truck manufacturers. Companies that supply car makers with parts also have to be QS 9000 certified.
Once you know about ISO 9000, you begin to see signs everywhere. When you are driving or riding the bus, what kind of companies do you see with ISO 9000 signs? What kind of products do they make? What kind of service do they offer?
Look at the things in your house. Is anything in your house ISO 9000 certified? If you have a camera, look at your film. Film has an ISO standard. Credit cards and phone cards can be used anywhere because ISO says that all of these cards must be no thicker than .75mm.
Do you think ISO 9000 and QS 9000 are good things for organizations? Are they good for the consumer?