ISO is a Greek word meaning equal. It does not stand for International Standards Organization. The International Organization for Standardization (Geneva) is a worldwide federation of over 90 countries.

Team Project

Each team chooses a sector and researches the standards associated with it. The team prepares a presentation to share that information with the rest of the class.

ISO 9000: Instructor Notes

Follow the Steps

• First, brainstorm any products or services that people expect to be made or done the same way every time (buses arrive and depart on schedule and with the same stops in between; McDonald’s hamburgers; your grandmother’s cookies)
• Explain the basic principles of ISO 9000
• Explain that one of the key elements is to document what you do; do what you document; and produce the quality product or service that you say you will
• Using an example that is meaningful to the group, talk about how, for example, your grandmother’s cookies always taste the same
• As a group, read the scenarios and talk about the fact that there are many steps involved in each one
• Inform learners that they will work in groups to document or write down ALL of the steps involved in producing the product or service
• Ask each learner to choose a scenario that interests them and have the learners form small groups on that basis
• Tell the learners that the step-by-step they create will be reviewed by another group to make sure that no steps have been missed!
• After groups trade their documents, everyone should share their recommendations for changes