This chart shows the Components of LBS CIPMS:

• Performance Management
  • Agency Assessment
  • Organizational Capacity
  • Evaluation Framework
• Performance Measurement
  • Effectiveness (50%)
    • Participant Profile
    • Employment
    • Further E&T
    • Foundations for Learning
    • Program Goal Achievement
    • Essential Skills Gains
      • % with profile indicators
      • % of learners at exit ready for …
      • % of learners who achieved goal
  • Efficiency (20%)
    • Contract Compliance
      • % business plan target achieved (Schedule B)
  • Client Satisfaction (30%)
    • Customer Satisfaction
    • Service Coordination
      • % who would recommend process to others
      • % referred in and out
• Model of Continuous Improvement
  • Ongoing, daily performance management