2 CIPMS is a system for measuring performance. This includes measuring efficiency, effectiveness and client satisfaction. Measuring program performance can help with:

• identifying and tracking progress of the organization’s goals
• identifying opportunities and areas for improvement
• comparing performance against internal and external standards

Performance measurement is a process for assessing progress toward achieving predetermined goals in specific areas of service delivery. In LBS, we are currently using learner status at exit, goal attainment, cost per contact hour, cost per learner, and learner satisfaction rates as performance indicators. ^{Endnote 17}