Table of Contents

1. Acknowledgements
2. SECTION 1: Introduction to CIPMS
   1. Introduction
   2. CIPMS and Employment Ontario
   3. What is Continuous Improvement Performance Management?
   4. The Benefits of Performance Management
   5. Who Uses Performance Management?
3. SECTION 2: CIPMS in LBS
   1. CIPMS in Literacy and Basic Skills
4. SECTION 3: Using CIPMS
   1. Preparing for CIPMS in LBS
   2. Implementing CIPMS in LBS
   3. CIPMS in Action in LBS
5. SECTION 4: Agency Assessment
   1. Employment Ontario's Agency Assessment Guide
   2. Employment Ontario's Agency Assessment Tool
   3. Conclusion
6. SECTION 5: Resources and Appendices
   1. Resources
   2. Appendix 1 - Definitions and Glossary
   3. Appendix 2 - CIPMS Used Elsewhere
   4. Appendix 3 - Vubiz Ltd. Report
   5. Endnotes
   6. Bibliography