Continuous Improvement Performance Management System

SECTION 2: CIPMS in LBS

CIPMS in Literacy and Basic Skills

From an LBS point of view, MTCU offers the following definition of CIPMS:

CIPMS is a systematic approach for continuous improvement that will allow all delivery sites to provide a high quality standard of service for different communities and clients, while maintaining consistency across Ontario. ^{Endnote 12}

Although CIPMS is described in the above definition as being a systematic approach, that does not mean that there will be a specific format or program implementation plan that agencies will be required to follow. CIPMS allows for the differences that are part of literacy programs, i.e., size, learner profiles, levels and so on. CIPMS will provide us with a way that we can systematically identify the areas in our programs that are most important for us to focus on and then monitor and evaluate our achievements in those areas so that we can achieve optimum results within available resources. When we all work together in a systematic approach, we become that much closer to achieving the overall goal of a more literate Ontario.

When fully implemented, CIPMS will consist of the following elements ^{Endnote 13} which we will explore in more detail throughout this manual.

1 A performance measurement process. This includes:

• An LBS logic model describing the business of the program (see MTCU’s logic model in the following section) and its relationship between activities, expected results and measures for performance in three key areas: efficiency, effectiveness and client satisfaction; and
• Ongoing measurement and reporting on performance in these three key areas by LBS-funded delivery agencies through the LBS Information Management System (IMS).