Through the implementation and management of the Evaluation and Compliance Framework, MTCU has provided consistency for measuring and evaluating performance. Job Connect agencies are empowered as they analyze data and effect change by improving their organizational infrastructure and their capacity for continued improvement in performance.

According to Greg Walsh, formerly working with MTCU on the implementation of CIPMS in Job Connect (currently working with the Ministry of Health), initially only 48% of Job Connect programs were meeting minimum standards based on weighted values of core measures. After two years of working with CIPMS, an amazing 98% of these programs met minimum standards based on the same criteria. The successful increase in meeting the minimum standards was similar regardless of the type of agency that delivers the Job Connect program (large, small, not-for-profit, community-based, school board, university or college).

Canada

Research into performance-based management elsewhere in Canada reveals a number of interesting examples. Please see Appendix 2 for a sampling of how CIPMS is being implemented in different ways across the country, particularly in Ontario.

Things to Think About

Managing for Results — It Works

There are many, many examples of organizational successes in terms of achieving results. As you become more comfortable with the key CIPMS concepts of effectiveness and efficiency, and controlling and measuring results rather than activities, you will start to see performance management everywhere!

For example, most health-related marketing and promotional campaigns are designed to bring about behavioural change. Success is measured by the number of people who change their behaviour or lifestyle. Think of campaigns designed to encourage the public to stop smoking or to buckle up or to “think pink”. These, and many other successful marketing efforts brought about major changes in the way Canadians behave: the number of people who smoke has decreased, the number of people who automatically do up their seat belt has increased, and breast cancer awareness is very much on the public radar.