The Job Connect Program

Somewhat closer to home, CIPMS was implemented within Job Connect agencies. Job Connect agencies deliver the following services:

• information and referral services for anyone seeking employment or training
• employment planning and preparation for persons 16 years or older who are out of school and out of work, and not receiving Employment Insurance benefits
• job development and placement support for persons who are at least 16 years of age, out of school, out of work, not currently in a training program, and not receiving Employment Insurance benefits. ^{Endnote 10}

The Job Connect Program, like Literacy and Basic Skills, is funded by MTCU. Various components of a system called the Evaluation and Compliance Framework have been used in Job Connect agencies since 1997. The footprint of CIPMS in Literacy and Basic Skills agencies has been determined by the notable success of Job Connect’s Evaluation and Compliance Framework and its focus on continuous improvement.

Like the LBS CIPMS, Job Connect’s Evaluation and Compliance Framework document clearly lays out Ministry expectations in terms of standards of service delivery, evaluation criteria, continuous improvement expectations and funding criteria.

CIPMS in Job Connect agencies also:

• redefined services for clarity and has defined clear and understandable program inputs and outputs and the corresponding data that is required for effective evaluation
• identified core measures of success in the three Service Delivery Dimensions: Customer Service, Effectiveness and Efficiency
• developed an information management system that supports consistent program data from all service sites
• introduced a Self-Assessment Tool (and accompanying guide) to help agencies analyze their progress against targets and to build on success for the future
• distributed the guide for Job Connect agencies on the Evaluation Framework
• introduced and integrated contract and guideline compliance as part of the overall MTCU agency review process
• expanded the Job Connect program and
• updated the Evaluation Framework into the Evaluation and Compliance Framework ^{Endnote 11}