The ABCs of CIPMS

In order to measure results for CIPMS and plan for improvements, you need to set targets. The following chart can help you with looking at the results you have achieved in the past in your agency and in setting targets for the results you plan to achieve in the coming year.

Client Satisfaction
Y/E March 31/06	Y/E March 31/07	Y/E March 31/08	Target 2008/9
Insert the results of your learner exit surveys in this row. Include both percentages and numbers.			Based on previous performance, what is a reasonable target? Why? What factors influenced previous results? What can you do to bring about improvements?
Effectiveness
Insert the number and percentage of learners in employment, education & training or volunteering in this row.			Based on previous performance, what is a reasonable target? Why? What factors influenced previous results? What can you do to bring about improvements?
Insert the number and percentage of learners who met their goals in this row.			Based on previous performance, what is a reasonable target? Why? What factors influenced previous results? What can you do to bring about improvements?
Efficiency
In this row, insert the number of learners enrolled in your program and the number you had committed to on the Schedule B. Also include the number of contact hours achieved and the number committed to.			Based on previous performance, what is a reasonable target? Why? What factors influenced previous results? What can you do to bring about improvements?

Setting Targets