Complete the chart
Calculate Column F (D/C x 100), expressed as a positive or negative %
Rank your agency’s performance – best
ranked 1st, poorest ranked last.
STEP I Understanding Results
| Performance Measure |
Provincial Target | Provincial Minimum Standard (Baseline )* |
Agency Target (Expected Result) |
Agency Current Result |
Fulfillment of Expectations (D) ÷(C) |
Rank |
|---|---|---|---|---|---|---|
| Effectiveness Status at exit |
70% in E + FE/T + V |
Available off biz plan |
Available off Activity Report |
% | ||
| Effectiveness Lost contacts |
< 12% at exit | “ | “ | % | ||
| Efficiency # of learners |
51,000 | Available off Schedule B |
||||
| Client satisfaction Learner Satisfaction Rate |
85% | Available off biz plan |
Available off last LSS report |
% | ||
| Client Satisfaction LSS completion Rate |
N/A | % | ||||
| A | B | C | D | E | F |
*for future use
The Vital Few
The concept of the “Vital Few” and the “Trivial Many” is the foundation of Continuous Quality Improvement processes used in business and industry worldwide. Scientists noticed that a small portion, usually around 20 percent of the work, products, people etc. is always responsible for about 80 percent of the success. (20% of the products result in 80% of the profits; 20% of the salespeople create 80% of the sales, etc). This also became known as Pareto's Principle or the 80/20 Rule. To create improvement you can focus on the 20 percent of your work which matters most. The concept is “Don't just work smart, work smart on the right things”.
We can concentrate on changing just a few strategic items and make a large impact. This process provides us with a way of focussing on the vital few so that we create the greatest return from our efforts.