SYSTEM LEVEL TASKS AND SKILLS

• making sense of the system - for example, terminology, concepts, structure, roles and player
• participating in the system - for example, understanding rights and obligations, getting information about procedures and rules, asking for clarification, making requests, complaints, and appeals
• critically reflecting on the system - for example, getting insight into the values on which it is based and how the system got developed, and analyzing how it affects workers and whose interests it serves
• taking action to change the system - for example, analyzing possibilities for action, debating and setting goals, identifying allies and opponents, developing strategies, educating and mobilizing for action

...our definition of Literacy includes the ability to use critical thinking, oral and written communication and numeracy for the goals we set ourselves in the course of our daily lives.