Program Policies and Procedures

Program policies generally outline what the program expects from the learner and what the learner can expect from the program. They are an important program component because they ensure systematic application of program practices. Because the LBS Program is a distinct program within the larger college setting, it is probable that students will be presented with two sets of policies:

  1. the overarching policies of the college, usually in the form of the college student handbook
  2. the specific policies related to the LBS program itself

The LBS student must be aware of and abide by the policies of the college. Especially relevant are policies relating to protection of the student’s privacy, rights and responsibilities, use of information technology resources and code of conduct.

If attendance policies are created to encourage participation, they will reflect the individual situations of the learners. — Black [1]

LBS program policies tend to focus on attendance and progress requirements which appear to play an important role in supporting student retention. Each LBS college program has developed its own policies and procedures which reflect its mission statement and method of program delivery. A recent study of these policies and procedures revealed a number of consistent elements and themes. Some of these elements include:

  • stated attendance expectations
  • stated progress expectations
  • absence advisories
  • procedures for course withdrawals and procedures for re-entry

In addition, several policies contained very specific and helpful information about other aspects of the program itself. One program policy handbook included an academic calendar. Other kinds of information included are:

  • time-tables
  • transfers
  • payment of fees
  • the grading systems
  • auditing of post secondary classes

An important theme which emerged from the study was that policies should be respectful and supportive of students.

Policies and procedures are often introduced to students during orientation. In some programs, learners’ responsibilities are formalized up front through contracts or declarations signed by learners to demonstrate they understand their responsibilities for attendance. Some programs expect learners to provide ideas and feedback on policies and program rules.