An Orientation Guide for the New LBS College Practitioner

Continuous Improvement Performance Management System Initiative

This initiative was introduced early in 2003 and focuses on three core measures used in measuring success. They are efficiency, effectiveness and customer service. LBS also introduced three changes to how business is carried out. They include:

A Revised LBS Monitoring Form
The field-tested monitoring form will be in use starting April 1, 2003. It introduces a standardized rating system and has been redesigned to clearly outline the requirements for the delivery of LBS.
Post Training Services: A new Appendix to the LBS Guidelines
The appendix clarifies the Ministry’s requirements for exit and follow-up. All LBS agencies are required to report on the status of the learner at exit. This includes providing a reason for every learner leaving the program. All agencies are expected to have policies and procedures in place for learner exits and post-training services. Agencies are also expected to have policies in place for attendance. Follow-up now requires that agencies contact only learners who have achieved their goals. This will be carried out at 3 and 6 months after they have left the program for the purposes of documenting their status.
A Learner Satisfaction Survey
The survey represents an effort to better understand learner satisfaction with the program. As of April 1, 2003, all agencies will be required to use the survey with students who are exiting the program.

clipart graphic - stylized computer TASK: Log on to Info-LBS at http://alphacom.alphaplus.ca/alphacom to have a look at the learners’ survey. This form is attached in the message posted January 30, 2003. Consider some of the implications for program delivery and the classroom.

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