Successful Communication with the Deaf

The first step in initiating a conversation is to make eye contact. Identify each new speaker in general discussions so that the interpreter can make it clear to the Deaf participants which person is speaking.

Some Deaf people speech read (lip read) and some do not. Always ask Deaf people how they prefer to communicate when there is no interpreter available – either by writing notes or by speech reading.

It is tempting to use other Deaf employees or hearing people who sign as interpreters in the workplace. However, think it through first because of confidentiality issues. When discussing certain matters, ask the Deaf person with whom you are communicating whether or not she/he would like an interpreter for the topic.

Speak to the Deaf person and not to the interpreter. Look at the Deaf person, even though the interpreter is talking. It is considered polite to look at the person with whom you are communicating.

Whether a Deaf person is speech reading or using an interpreter, please do not chew gum, cover your mouth, or turn away while talking.

When a Deaf person is writing down notes in class, returning to eye contact with the instructor will let you know when she or he is finished. A lowered gaze and a raised hand signals that she or he is not finished writing notes. Make sure you have eye contact with the Deaf person before you continue to talk.

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