The Agency Assessment of Organizational Capacity has a focus on:

• Clients and their needs
• Current results
• A plan for future improvement.

The continuous improvement process is part of an agency’s annual work plan; progress is measured against the targets set, and the plan is refined based upon the success in meeting the targets. The needs of learners and the community change over time, and approaches to deal with their issues are adapted. The Agency Assessment of Organizational Capacity will be an easy task for agencies which have previously tracked performance on the measures and obtained regular feedback from clients, whether those clients are learners, community partners, employers or other stakeholders.