Table of Contents

1. Steps in the Assessment Process of Organizational Capacity
2. Preparation & Organization
   1. Tips on surveying Clients, Partners and Stakeholders
   2. Step 1 – Understanding results
   3. The Vital Few
   4. Step 2 – Understanding Cause
   5. Step 3 – Improving Results
   6. Step 4 – Review the Plan and Adjust
3. Appendix A