Complete the chart
Calculate Column F (D/C x 100), expressed as a positive or negative %
Rank your agency’s performance – best ranked 1st, poorest ranked
last.
| Perform. Measure |
Provincial Target | Provincial Minimum Standard (Baseline)* | Agency Target (Expected Result) | Agency Current Result | Fulfillment of Expectations (D) ÷ (C) |
Rank |
|---|---|---|---|---|---|---|
| Effectiveness Status at exit |
70% in E + FE/T + V | Available off biz plan | Available off Activity Report | % | ||
| Effectiveness Lost contacts |
< 12% at exit | * | * | % | ||
| Efficiency # of learners |
51,000 | Available of Schedule B | ||||
| Client satisfaction Learner Satisfaction Rate |
85% | Available off biz plan | Available off last LSS report | % | ||
| Client Satisfaction LSS completion Rate |
N/A | % | ||||
| A | B | C | D | E | F |
*for future use
The concept of the “Vital Few” and the “Trivial Many” is the foundation of Continuous Quality Improvement processes used in business and industry worldwide. Scientists noticed that a small portion, usually around 20 percent of the work, products, people etc. is always responsible for about 80 percent of the success. (20% of the products result in 80% of the profits; 20% of the salespeople create 80% of the sales, etc). This also became known as Pareto's Principle or the 80/20 Rule. To create improvement you can focus on the 20 percent of your work which matters most. The concept is “Don't just work smart, work smart on the right things”.