G. ADMINISTRATION

A quality adult literacy program uses paid professional staff and is consistently wellmanaged and run.

H. PARTICIPATION

A quality adult literacy program encourages the participation of learners and volunteers in as many different aspects of the program as possible consistent with its philosophy.

I. STAFF TRAINING AND DEVELOPMENT

A quality adult literacy program uses well-trained professional staff who keep up-to-date with developments in the field.

J. TUTOR TRAINING

A quality adult literacy program offers tutors a comprehensive training program which is presented using a variety of instructional techniques and group formats.

K. VOLUNTEER TUTOR SUPPORT SERVICES

A quality adult literacy program provides a broad range of support services for its volunteer tutors.

L. LEARNER ASSESSMENT

A quality adult literacy program uses a variety of flexible, learner-centred assessment procedures when learners enter the program, while they are being tutored and when they leave the program.