M. LEARNER SUPPORT SERVICES

A quality adult literacy program provides a broad range of support services for its learners.

N. INSTRUCTIONAL STRATEGIES

A quality adult literacy program uses instructional strategies which help adult learners progress towards their learning goals.

O. MATERIALS

A quality adult literacy program uses a wide variety of instructional materials appropriate for adults and consistent with the program's philosophy, as well as a wide variety of supplementary support and resource materials.

P. PROGRAM EVALUATION

A quality adult literacy program engages in ongoing evaluation to assure program effectiveness and involves learners, tutors, staff and other interested parties in the process.

Q. FUNDING

A quality adult literacy program has adequate, ongoing funding to provide necessary resources for staffing, facilities, materials and other support services the program needs to fulfill its mission.