| distinguish fact from opinion in a speaker's message. |
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| listen for key points in a presenter's speech. |
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| listen in order to compare and contrast ideas with own knowledge and experience. |
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| minimize auditory and visual distractions before listening. |
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| adjust body language appropriately to the specific audience. |
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| identify personal feelings, bias, or prejudice related to the topic under discussion. |
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| mentally set aside personal feelings, bias, or prejudice while listening to another. |
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| be silent and give someone else time to think as well as talk. |
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| pay attention to what is not being said (e.g., facial expressions, gestures, body
language, other non-verbal clues). |
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| listen to another's problem. |
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