CLEAR COMMUNICATIONS

Clear Communication

• We give information so that an action or reaction can happen.
• Anything that gets in the way of a message prevents this from happening.

Importance of Literacy

• Economic
  Employment; safety on the job; workplace productivity; less time spent giving critical information
• Social
  Sense of inclusion; increases trust and confidence; encourages participation in community
• Health
  Improved wellness; lowered health costs; understanding of patients' rights
• Legal
  Help in preventing crime and repeat offences; better understanding of legal process;
• Personal
  Expansion of lifestyle choices; increased independence; improved connection to family and community

• Approximately 60% of New Brunswickers have literacy challenges;
• It is essential that organizations make themselves accessible to people who cannot read and write adequately.

Literacy Quotient

• 1) How/What Do You Communicate?
• 2) How Do You Do Your Work?
• 3) How Do You Train Your Staff?
• 4) How Do You Cooperate with Literacy Organizations