The importance of the initial contact with a student cannot be overemphasized. Many students exit adult education programs after their first encounter. Sometimes the encounter is with a counselor, sometimes with office clerks or others, sometimes in person and often by telephone. It is the responsibility of the counselor to ensure that students move from the initial contact to enrollment with whatever motivation brought the student to the educational center still intact.
Provide an intake service which attracts the student to the program, supports him through the paperwork process and encourages his belief in his ability to attain his goals through adult education.
Carry out initial screening in compliance with proper testing procedures which provide the student a positive, supportive experience and which assign students according to their needs and goals.
Orient the student to the adult education program and services which will enable him to remain in the program long enough to achieve his goals and meet his needs.
Make a determined effort to understand the goals of the student.
In conjunction with teachers, develop an individual educational plan for each student
Periodically follow-up on student progress and/or problem resolution.
Counsel, assist and make referrals to other community service for those students identified by teachers.
Devise and implement a plan to increase student identification with the adult education program.