| FIGURE 94 |
Performance
as a Function of Reading Ability |
This figure depicts perhaps the strongest
evidence for the importance of literacy in job performance. The figure shows
three groups of military workers having reading grade levels of 4-6.9, 7-8.9,
or 9-1 1.9 on the horizontal axis. There are two types of workers, Supply
Specialists and Automobile Repairman (mechanic). The filled points show how
well workers performed actual job sample tasks in a test situation. The
performance of Supply Specialists increased from around 42% for those reading
in the lowest group, to 48% for those reading above the 9th grade level. The
Repairman data show no relationship to reading. These differences in Supply
Specialist and Repairman may reflect the fact that the Supply Specialists job
tasks are inherently demanding of reading to complete forms, requisitions, etc.
while the Repairman's tasks, such as adjusting the carburetor, repairing the
brakes, etc. do not inherently demand reading. However, as the data points
indicate, when either Supply Specialists or Repairman used the available
technical manuals to aid in the performance of their job tasks, proficiency
increased across all three reading groups. The top, solid line shows the
average for the two jobs. The effects of both having higher levels of reading
skill arid using that skill on productivity as measured by the
performance of actual job tasks can be seen by comparing the average correct
scores of those in the lowest reading group who did not use their
manuals (average of 45% correct), to that of those in the highest reading group
who did use their manuals (average of about 65% correct). This
represents about a 20% increase in productivity due to both having and using
higher levels of literacy (reading). |