Stacey continues to do the activities for her job without saying a word and Farah watches. Carrie, who is standing at the doorway to the serving area, suggests Stacey describe what she is doing as she does each activity. Stacey accepts this comment without reaction and begins to narrate her work. "After this (she points to the coffee that she has measured into the filter basket) then the sugar and milk." Stacey walks to the counter where customers add milk, then pick up napkins and lids. Farah follows, stands beside the counter and watches quietly as Stacey prepares the counter area.

Below the counter is a cupboard that contains napkins, stir sticks, lids, utensils, and sugar dispensers. The items are listed on the door of the cupboard. I interrupt their work and ask each if they read the labels on the cupboard while they are working. Stacey interprets my question as a request to read the labels and begins reciting the words. She has some difficulty decoding the words. Farah then decides to also read the words, and has trouble with "stir stix", "creamers", "cutlery", and "dispenser". Stacey explains that she never reads the list, but knows where everything is and what needs to be set–up.

Farah then asks, "What's cut–rey and dis–pens?" She looks at me but I remain silent and look at Stacey.

Stacey points out the sugar dispenser and Farah is surprised. "This is dis–pens?"

"No, not dis–pens, dissenser, no…" Stacey giggles at her own mistake. "It's dis–pen–ser." From the pass–through window between the serving area and kitchen, Carrie asks Stacey if she remembered to take the frozen cookies out of the freezer.

"I'll do later," says Stacey.

Carrie hesitates, then asks, "Will there be enough time for them to thaw?"

"What's thaw?" interrupts Farah.