Retention through Redirection

Examples of inappropriate behaviours included:

  • reluctance to ask questions, to ask for help or to show how answers are obtained
  • inconsistent performance patterns
  • inappropriate social behaviours (withdrawal, attention-seeking)
  • classroom disruption
  • inappropriate requests for time and help
  • lateness
  • negative comments from learners about their progress
  • inability to focus for periods of time
  • change in attitude, behaviour, participation
  • overemphasizes “I really want this course,” or “I’m going to make a go of it this time.”
  • overreacts when provided with suggestions or corrections
  • asks, “Why do I need this? I already know this.”
  • doesn’t want to connect with the teacher

Several practitioners offered explanations for these behaviours. They include: lack of realistic goal, illness, chronic pain, learning disabilities, negative influence of a new peer group, exhaustion, poor short-term memory, despair about how long the whole process will take and frustration with the course.

Practitioners’ reasons for learners’ poor attendance

Practitioners were asked to comment on the main reasons for learners’ poor attendance. Their comments fell into two main categories which are presented in the chart on the following page. Single responses are not included in the chart. See Appendix A for the complete list.

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