The 3 Key Components of CIPMS for LBS are

1. Effectiveness 50%. The performance indicators of effectiness are

1. Participant Profile
2. Employment
3. Further Education and Training
4. Foundations for Learning
5. Program Goal Achievement
6. Learner Skill Attainment/ Essential Skills Gains

2. Customer Service 30%. The performance indicators of customer service are:

7. Customer Satisfaction
8. Service Coordination

3. Efficiency 20%. The performance indicator of efficiency is:

9. Contract Compliance

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