1

About This
Guide

This section puts the Guide in context: why it was written and how to use it so that you will end up with some basic strategies and suggestions for developing or reviewing your own policies and procedures.

Topics in this Section

  1. 1.1 How to Use This Guide
  2. 1.2 Who the Guide is For
  3. 1.3 Service Quality Management Approach
  4. 1.4 If You are Funded by the Ministry of Education and Training (MET)
  5. 1.5 Defining Policies and Procedures
  6. 1.6 Important Considerations
  7. 1.7 More to Come in Phase Two
  8. 1.8 Special Issues for Literacy
  9. 1.9 Planning Your Approach
  10. 1.10 Appendices for Section One