A contract is an agreement which spells out expectations and ensures that people understand their obligations. Even within a small organization, a contract is a good way to establish a clear understanding of job conditions and responsibilities. Because it is in writing, it is a point of reference for all parties who sign. Contracts and agreements can be used for staff, volunteers and learners to emphasize the seriousness of what they are undertaking.

Ideally, the contract should be on agency letterhead and should be signed and dated by the parties involved. Both parties should receive a copy. Contracts can be used to outline terms of employment as well as understanding of special procedures or issues.

Some of the following may be applicable to community-based literacy agencies. Contracts or agreements

• between MET and literacy delivery agencies (see Appendix #2 in Literacy and Basic Skills Program Guidelines)
• between the agency and its volunteers, to outline terms of involvement
• between the agency and its employees, to outline terms of employment
• between the agency and the learner, to outline the commitment to the program
• between the agency and board members, to outline the terms of service
• between the agency and all persons involved, to indicate understanding of key documents or policies (such as a pledge of confidentiality, understanding of personnel policies, understanding of the board handbook, agreement to comply with code of conduct, etc.)