It is the policy of this agency to respect all concerns and complaints which come forward, to take action immediately and to solve problems cooperatively.
All complaints and concerns should be brought to the attention of the immediate supervisor as identified in the job description. Learners can bring their complaints to the Volunteer Coordinator.
Complaints about a person or persons involved with our agency should be taken up directly with the individual(s) involved. A staff person may be invited to support the resolution process.
All conflict situations will be dealt with as outlined in our “Conflict Resolution Procedures.”This system of mediation and resolution will be applied consistently and respectfully to all individuals in our agency who find themselves in a serious conflict with other individuals within the agency.
All paid staff and volunteers of our agency are expected to sign a “Pledge of Confidentiality” in order to participate in our programs. Any violation of confidentiality is cause for immediate dismissal.
No board member, staff, or volunteer should be involved in decisions which serve themselves at the expense of the organization.
The following nine sample policies are statements taken from the Ministry of Education and Training, Literacy and Basic Skills Program (LBS) Guidelines, 1998, Part Two, Section Four. MET suggests getting legal advice for this policies.