About the Study

The fourth edition of the Dual Digital Divide series of reports builds on the findings from the first three studies utilizing, for the first time, an integrated quantitative and qualitative approach to exploring key trends.

The report has three main objectives:

  • Provide tracking data on the status of Internet usage and location of Internet usage/access trends in Canada.
  • Provide a better understanding of the reasons why a significant number of Canadians still do not use the Internet, including a detailed analysis of key non-user subgroups.
  • Analyse and provide appropriate next steps to enhance those initiatives working to make Canada the most connected nation in the world.

Tier One Digital Divide: Usage

The tier one digital divide is the separation between those who use the Internet and those who do not, without consideration of where they go online. Today, three in four Canadians are Internet users (defined as having used in the past three months). 7 per cent have used the Internet before, but have stopped using or use the Internet infrequently. The remaining 19 per cent have never used the Internet before.

Despite the overall pervasiveness of usage, the digital divide between subgroups persists.

  • Just over one in three seniors (35 per cent) have used the Internet in the past three months. By comparison, 93 per cent of those under 25, and 86 per cent of those 25 to 44 years of age, are Internet users.
  • 52 per cent of lowest income Canadians (less than $20K) and 94 per cent of highest income Canadians ($100K or more) are Internet users - a substantial 42-percentage point divide.
  • 60 per cent of Canadian labourers are Internet users, compared to 85 per cent of those employed in management or professional positions.