Table of Contents

Executive Summary

About the Study

Introduction
Study Objectives
Definitions
Methodology

Tier One Digital Divide: Usage

Internet Usage Trends

Reasons for Not Using the Internet

A Matter of Choice or Obstruction
Internet Non-User Segmentation
Broad Interest and Perceived Necessity of Usage
Reason For Not Using the Internet: Quantitative Results
Reason for Not Using the Internet: Qualitative Results

Tier Two Digital Divide: Access

Location and Type of Access Divide
Location of Usage
Perceived Importance of Household Internet Access
The Household High-speed Dial-up Access Divide

Future Role of Public Access Sites

Remaining In Step

Multi-Channel Imperative

Principles of Equality and Multi-Channel Service Delivery

Conclusions

Appendix A: Moderator’s Guides

Guide for New-Users.
Guide for Non-Users (Near and Far)