• In medium-sized businesses:
  • Partnership with governments at various levels and with learning organizations helped address the issue of cost.
  • A flexible training model with frequent, short training sessions helped make training accessible in a context of 24-hour-operations.
  • Training offered on-site and using material contextualized to the workplace helped ensure appropriateness and direct relevance to employees’ work.
• In large business
  • The company provided an on-site learning centre to ensure easy access to customized training in an area away from major educational institutions.
  • Training staff has been employed by the company; this helped the development of a good understanding of the real training needs of the workers and more familiarity with their background and past experiences.

Figure 6.2 - Key Success Factors for Workplace Literacy Programs

Source: The Conference Board of Canada, Profiting from Literacy – Creating a Sustainable Workplace Literacy Program, December 2005.