As President of Health Literacy Consulting, Helen Osborne teaches clinicians and managers across the U.S. and Canada ways to make medical information understandable. She brings to this work her experience as an occupational therapist, her training as an educator, and her perspective as a patient and family member. She is the author of two books, Overcoming Communication Barriers in Patient Education and Partnering with Patients to Improve Health Outcomes (both from Aspen Publishers). Helen writes about patient education and health care communication for The Boston Globe's On Call magazine and is founding director of Health Literacy Month in North America.