Michel Gauthier managed client service programs for Revenue Canada from 1974 to 1999. In 1993, he received the top award from the Governor General of Canada for developing and implementing Revenue Canada's correspondence system. In 1999, he joined Human Resources Development Canada, where he is responsible for making the Income Security Program's communications easier to read. He has delivered more than 175 literacy and plain language presentations across Canada. He received the 2002 award for Staff Service Excellence in the field of plain language.