Setting the agenda (improving poorly written and designed resources)

• Shifting the focus from grade level assessments to using clear language allowed HPC to suggest even greater changes to drafts.

• By helping staff to understand the consequences of not using clear language, HPC was able promote clear language more easily.

• The argument for clear language was also strengthened because HPC placed a high level of importance on the needs of the target audience when creating resources.

Individual needs (staff resistance and limited knowledge and skills)

• Different personalities and learning styles require different approaches.

Setting Expectations (a lack of success stories supports a lack of buy-in)

• Clear language requires advocates.

• Obtain management support to promote clear language.

• Work directly with managers to review specific departmental resources – after experiencing, first hand the benefits of clear language, managers encouraged staff to have resources reviewed more frequently and earlier in the process by HPC.

• As staff experienced the benefits, they would also come back more readily.