Key word research

• The Halton Region Health Department relies on specific key words to enable community members to access public health information and services. These key words are utilized across several databases, directories and publications and are updated based on new programs and services. Over the years the key words have changed to become much more identifiable within the community.

Web site

• Consider using call-out boxes with definitions for more detailed information.

• Investigate the possibility of adding video or audio content.

Verbal communication

• Potentially work with program staff to look at the effectiveness of face to face, verbal communications and explore how clear language principles could help increase an individual's understanding of health information

• Work with staff to develop and implement standards to help script verbal communications with consumers