I thought I would end with some pictures, as this is something different from much business-style plain language production.

• Choose plain, "Dick and Jane" pictures, with enough detail to be clear, but not any extra to divert attention. If someone in the picture has no shoes on, or no facial features, that is likely to distract.
• Don't use metaphors - a finger with a ribbon tied around it is likely to be interpreted as a finger with a ribbon tied around it.
• Don't use symbols - they are another kind of language which may not have been taught. If you have spent years in an institution, why would you know what a red circle with a diagonal line through it means?
• Look for pictures which represent the population you are writing for. There aren't many for people with disabilities, but try at least to avoid totally non-representative ones, such as business women with high heels and brief cases.

Jean:
Thank you for listening.