Plan

• C3 (8 of us) met in February and made a plan
• Told everyone in April what was going on

Model

• Needed a model chapter to show people what was expected
• Structure (e.g.. Rec. first or last/numbering)
• Got Children's Services to bless model – “Perhaps it's too clear”
• Had an independent Plain Language audit of the Model

Guide

• Commissioned a Writing Guide

Support

• Made sure our OMC knew what was going on and cited their support and advice in our staff briefings.