Section 3: Processes and Steps

1	We ask people for feedback on how well our written materials meet their needs.	Never	Sometimes	Usually
2	We avoid jargon and we define legalese when it must be used.	Never	Sometimes	Usually
3	We explain things using the correct level of detail for each person. We check if they understand before we move on.	Never	Sometimes	Usually
4	We offer all witnesses the same assistance, so we don’t embarrass people who have low literacy skills.	Never	Sometimes	Usually
5	We encourage people to ask questions.	Never	Sometimes	Usually
6	We watch and listen for clues about a person’s literacy level.	Never	Sometimes	Usually

Section 4: Written Material

1	We ask people for feedback on how well our written materials meet their needs.	Never	Sometimes	Usually
2	We support literacy groups in the community.	Never	Sometimes	Usually
3	We train staff in how to respond to the needs of people with low literacy.	Never	Sometimes	Usually
4	We train staff in clear writing.	Never	Sometimes	Usually
5	We partner with literacy groups in our community to raise the profile of this “invisible” issue.	Never	Sometimes	Usually