INTRODUCTION

Welcome to Tri-County Literacy Network's Positive Strategies for Managing Change Workshop!

In this one-day session, you and Pam Patterson will be exploring personal strategies to managing change, with practical suggestions for managing stress and for dealing with ongoing and rapid change. In the afternoon, you will focus on managing change from an organizational standpoint. Included in the afternoon discussions will be a review of several best practices and/or resources used by other LBS programs in Ontario.

Pam is an expert in mediation and conflict resolution, with over 20 years of experience in training and consulting. She has a Master's degree in Sociology and has been appointed Master Trainer with the Ministry of Community and Social Services. Some of her previous clients include the Canadian Mental Health Association, the United Way, the United Church of Canada and the Ministry of Health.

The origins of this workshop go back to a Network consultation survey in 1999 that asked members to identify their top field development priorities. Participants in that consultation reported that what they wanted most were strategies to help them manage changes associated with Program Reform and change associated with an increasingly complex work world in general.

It was through this consultation that TCLN submitted a proposal to the National Literacy Secretariat seeking support to develop and host the Positive Strategies to Managing Change.

Participant Workbook

The workbook has been arranged into four sections:

1. In the first section of the workbook you will find resources to accompany Pam's facilitation.
2. In the second section, we have included brief descriptions of four best practices that have been reported to us through telephone interviews.
3. In the third section, we have included additional resource material on stress management and organizational change.
4. And finally, we have included two workshop and resource evaluation forms. We ask that you spend at least ten minutes completing these before you leave today so that we can continue to provide valuable sessions and materials to TCLN members.

Have a fun day!