Elements that Affect our Response to Change

1. What Doesn't Work
   • Change without prior consultation
   • Change for the sake of change
   • Forced change
   • Change that doesn't make sense
   • Change that doesn't acknowledge existing individual responsibilities
   • Change that is crisis-oriented

   When change doesn't work well it results in:

   • Perceived loss of power
   • Lack of stability
   • Resistance
   • Denial
   • Shock
   • Anger
   • Sense of vulnerability
   • Disruption
   • Chaos
   
   
2. What Works Well
   • When system prepares for change
   • When individuals have contributed to the process
   • When individuals have access to information related to change
   • When two-way communication channels are open
   • When individuals become committed to, and involved in change

   When change works well it results in:

   • Reduced stress
   • Change is welcomed
   • A sense of mutual respect
   • A sense of being valued
   • A feeling of being taken seriously
   • A sense of control