LEVEL 1
FUNCTIONS
- Limited oral communication demands
in a basic work-related social
interaction.
- Responds to daily inquiries.
- Obtains specific information.
- Follows and gives simple instructions.
- Gives a simple greeting.
- Leaves and receives short routine
recorded messages.
- Attends routine meetings.
- Coordinates work with one or two
other individuals.
INFORMATION
- Narrow range of subject matter,
familiar topic, one main issue.
- Language is factual, literal, concrete;
narrow range of content and context
specific or technical vocabulary.
- Information content is simple;
limited
number of details.
CONTEXT
- Highly predictable context.
- Interacting with one person at a time,
face to face, on a familiar matter. If
communicating on the phone, the
exchange follows a routine scenario.
Role of the speaker is singular and clearly defined. Common situation,
familiar setting and process,
established format and style to
provide and obtain information.
Physical context may be used to
support verbal communication.
Exchange is brief (10 minutes or less.).
RISK
- Low resulting in: unsuccessful
interaction where any particular
failure is of minor significance; minor
inefficiency; temporary confusion
of the listener; or discomfort or
embarrassment of the speaker.
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BENCHMARKS 5-6
FUNCTIONS
- Communicates with some confidence
in casual social conversations and
in some less routine situations on
familiar topics of personal relevance.
(6)
- Participates with some effort in
routine social conversations and can
talk about needs and familiar topics of
personal relevance. (5)
INFORMATION
- Communicates facts and ideas in
some detail: can describe, report and
provide a simple narration. (6)
- Demonstrates a range of everyday
vocabulary, some common phrases
and idioms. (6)
CONTEXT
- Uses the phone to communicate on
familiar matters, but phone exchanges
with strangers are stressful. (6)
- Speaks on familiar concrete topics
at
a descriptive level (5-10 minutes). (7)
- Communication without visual
support is still very difficult. (5)
LIMITATIONS
- Demonstrates discourse that is
connected and reasonably fluent, but
hesitations and pauses are frequent.
(5)
- Grammar and pronunciation errors
are frequent and sometimes impede
communication. (5/6)
- Demonstrates a range of common
everyday vocabulary and a limited
number of idioms. May avoid topics
with unfamiliar vocabulary. (5)
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LEVEL 1
- Interacts with suppliers to purchase
goods and exchange information on
products.
- Interacts with co-workers to
collaborate in planning and operating
trips.
- Communicates with co-workers
to find out about or to provide
information on a tour group, location
or program.
- Talks to suppliers to obtain quotes
and clarify invoice amounts.
- Tells co-workers about tasks and coordinates
work with them.
- Tells co-workers about parts and
installation procedures.
- Advises customers of safety
procedures, such as lowering the
safety bar.
- Gives instructions to operators,
delegates work and monitors
progress.
- Makes announcements over the
public address system to provide
information.
- Communicates with customers on the
phone and in person to quote rates,
sell items and services and provide
information about upcoming events.
- Interacts with supervisors to discuss
the status of jobs and the provision of
service to customers.
- Speaks with colleagues and
supervisors at daily health and safety
toolbox meetings to discuss safety
issues on the agenda.
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BENCHMARK 5
- Answers the phone briefly
appropriate to the situation. Provides
needed information and refers the call
to another person.
- Gives an extended set of sequentially
presented directions on a daily
routine.
- Requests permission to leave work
early or take a day off.
- Reports an incident.
- Gives a detailed description of a
scene.
- Reports a few routine activities of
the day; includes explanations and
examples.
- Plans a trip from point a to point b.
BENCHMARK 6
- Makes a simple formal suggestion.
- Renews a verbal request for an item.
- Expresses concerns, provides
explanations, and seeks advice in a
parent–teacher interview.
- Discusses researched topics on social,
cross-cultural, or work-related issues.
- Gives a detailed description
of a
simple process.
- Participates in small group discussion/
meeting.
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