LEVEL 2
FUNCTIONS
- Moderate oral communication
demands.
- Exchanges information.
- Obtains information by questioning
multiple sources.
- Follows and gives detailed multi-step
instructions.
- Gives a formal greeting.
- Reassures and comforts.
- Deals with minor conflict and
complaints.
- Leaves and receives complex
recorded messages.
- Presents and discusses simple options
and advise on choices.
- Participates in routine meetings.
- Coordinates work with several other
individuals.
INFORMATION
- Moderate range of subject matter,
familiar topics, usually one main issue.
- Language is both factual
or concrete
and abstract.
- Moderate range of general and
context specific or technical
vocabulary and idioms.
- Information content is moderately
complex and detailed, deals mostly
with facts but may also deal with
emotions and opinions.
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BENCHMARKS 6-8
FUNCTIONS
- Presents information in a coherent
connected discourse. (6)
- Gives spoken instructions. (Uses
correct sequence of steps, clear
reference, correct stress and
intonation). (6)
- Introduces a guest/speaker formally to
a small familiar group. (6)
- Expresses/responds to apology,
regrets and excuses. (6)
- Uses phone on less familiar and some
non-routine matters. (8)
- Makes a simple formal suggestion and
provides a reason. (6)
- Presents a detailed analysis or
comparison. (7)
- Interacts in a familiar group with three
to five people. (7)
- Interacts to coordinate tasks with
others, to advise or persuade, to
reassure others and to deal with
complaints in one-on-one situations.
(9)
INFORMATION
- Topics may be familiar, concrete or
abstract. (8)
- Uses a variety of sentence structures
and an expanded inventory of
concrete and common idiomatic
language. (7)
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LEVEL 2
- Talks with co-workers to exchange
information about customer and
supplier financial histories, to clarify
requests for payment or the validity
of invoices submitted, to correct
discrepancies in paperwork and to
help each other with particular tasks.
- Interacts with co-workers when
co-ordinating tasks or discussing
procedures and activities. Informs co-workers
of progress or unexpected
conditions.
- Informs the manager of major
problems, such as malfunctioning
equipment or containers in poor
condition.
- Trains and gives direction and
instruction to new employees or
informs less experienced co-workers
of their duties.
- Exchanges information with fellow
supervisors and with superiors,
clarifies information and co-ordinates
work.
- Has telephone conversations with
customers to clarify specifications or
discuss production time for an order.
- Gives instructions if or when
the
building is evacuated for safety.
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BENCHMARK 7
- Gives clear instructions in a
workplace situation related to
moderately complex technical tasks.
- Expresses and responds to gratitude
and appreciation.
- Makes and responds to a complaint.
- Makes an extended suggestion on
how to solve an immediate problem
or make an improvement.
- Takes and passes on a message with
specific details to someone else.
BENCHMARK 8
- Provides opinions and suggestions as
a respondent in a phone survey on
health services or bank services.
- Gives instructions on how to
administer first aid.
- Gives instructions on operating a cash
register.
- Responds to minor conflict (e.g.,
acknowledge or clarify a problem,
apologize, suggest a solution.)
- Describes and explains the internal
structure of organisms or objects
using cross-sectional sketches in a
20-minute formal presentation.
- Compares two similar processes. (e.g.,
two processes of water treatment.)
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