LEVEL 3
FUNCTIONS
- Extensive oral communication
demands in complex work-related
social interaction.
- Provides, obtains or exchanges
detailed complex information and
opinions.
- Follows and gives complex directions
and instructions.
- Persuades.
- Resolves non-routine conflict.
- Entertains casually or with
preparation.
- Advises or counsels.
- Assesses or evaluates.
- Leads routine meetings.
- Coordinates work with and for
others.
INFORMATION
- Significant range of subject matter:
professional, organizational,
theoretical, social issues.
- Language can be abstract and
conceptual.
- Extensive range of general and
technical vocabulary and idioms.
- Information content is complex and
detailed; deals with facts, emotions
and opinions.
- Requires ability to organize, present
and interpret ideas coherently.
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BENCHMARKS 9-10
FUNCTIONS
- Independently obtains, provides
and exchanges key information for
important tasks in complex routine
and a few non-routine situations in
some demanding contexts of language
use. (9)
- Obtains, exchanges and presents
information, ideas and opinions for
important tasks (work, academic and
personal) in complex routine and
some non-routine situations in many
demanding contexts of language use.
(10)
- Leads routine meetings and manages
interaction in a small familiar
cooperating group. (10)
- Presents and analyzes information
and ideas, argues a point, problem-solves
and makes decisions, advises,
informs or persuades, gives complex
directions and instructions, and
socializes or entertains in a formal
one-on-one business situation. (10)
INFORMATION
- Actively and effectively participates
in 30-minute formal exchanges about
complex, abstract, conceptual and
detailed information and ideas in
order to analyze, problem-solve and
make decisions. (9)
CONTEXT
- Interacts to co-ordinate tasks with
others, to advise or persuade, to
reassure others and to deal with
complaints in one-on-one situations.
(9)
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LEVEL 3
- Assists in setting up new machines
and advises workers on safe operation
and maintenance.
- Sets a relaxed tone in a situation that
can be stressful for the customer who
is losing money while the equipment
is down and faces repair costs as
well. Describes what they are doing
to diagnose and define a problem.
Shows and describes the repair before
starting to work.
- Gives feedback to the company and
the manufacturer verbally about how
a section of a manual may be worded
more clearly.
- Communicates with labour and
management representatives to
provide input to contract negotiations
and contract language and to
introduce strategies for effective
labour-management cooperation.
- Advises clients concerning bargaining
and arbitration issues in order to
influence decisions.
- Makes presentations to managers and
colleagues to influence group thinking
or to convince others of a course of
action.
- Provides immediate emotional
support to colleagues, patients and
families through their professional
interactions and through both verbal
and non-verbal communication.
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BENCHMARK 9
- Gives a 20-minute presentation on a
research topic in own area of study.
Compares two or three perspectives
on trade, globalization, world finance
institutions, or trade agreements, and
their influence on various countries.
- Participates actively, fluently and
appropriately in a formal group
discussion on a researched/prepared
complex issue.
- Makes an oral public report about
important and relevant information
acquired at a lecture, conference or
workshop.
BENCHMARK 10
- Conveys a socio-culturally appropriate
response to perceived hostility,
blaming, putdowns, sarcasm, sabotage,
condescension / patronizing or lies
in a variety of conversational tasks
simulating work-related, academic or
community contexts.
- Contributes to or manages a
discussion or debate in a large formal
familiar group.
- Gives instructions for carrying out
very important procedures, gives
complex multi-step instructions for
a familiar process or procedure in a
demanding and stressful situation.
- Expresses commitment to persuade
persons in authority to accept a
proposal or grant an approval.
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