CONTEXT
- Context can be unpredictable.
- Interacts one-on-one on complex
matters, on the phone, face to face or
through recorded messages
- Gives a presentation to or exchanges
information and opinions in a group,
face to face, or by teleconference.
- Communicates one-on-one on
complex matters.
- Selects from a significant range of
formats and styles of presentation,
levels of language complexity and
degrees of formality to communicate
a variety of ideas.
- The individual may have more than
one role in the group.
- The situation and setting may be new
and unfamiliar.
- The audience can be unfamiliar,
include authority figures and
occasionally be uncooperative or
hostile.
- Exchange is of medium to extended
duration (30 minutes or more).
- There may be significant noise or
other interference.
RISK
- Significant resulting in: failure to obtain
a major objective.
- Danger, significant hazard.
- Public hostility, criticism, or
discreditation.
- Loss of considerable money and time.
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- Interaction is with one or more
people, face to face or on the phone;
often with authority figures, in
academic/workplace contexts. (9)
- Chooses expressions appropriate to
the level of formality of the situation.
(10)
- Responds to perceived hostility,
blaming, putdowns, sarcasm, etc. (10)
- Uses verbal and non-verbal behaviour
appropriate for an academic/
professional oral argumentation and
challenge and defence discussion
in Canada; is aware of differences
in cross-cultural perceptions about
asking questions. (10)
LIMITATIONS
- Prepared discourse is mostly accurate
in form but may often be rigid in its
structure/organization and delivery
style. (9)
- Considerable level of stress affects
performance when verbal interaction
may result in personal consequences,
depending on the action taken or
impression made by the learner. (9/10)
- Prepared discourse is almost
always
grammatically accurate and complex,
but may lack flexibility in the structure
of information, organization and style
of delivery in view of purpose and
audience. (10)
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- Discusses with colleagues the actions
taken during assignments in order
to evaluate the effectiveness of their
response. Comforts colleagues after
particularly difficult assignments.
- Co-ordinates job tasks with
colleagues. Communication must be
clear, direct and conveyed quickly and
accurately.
- Persuades a health care institution to
accept her/his patient, based on the
nature of her/his patient’s condition.
- Makes presentations in formal
contexts, such as providing public
education about paramedicine at a
school.
- Counsels and advises sales associates
to resolve conflicts between staff
members, being assertive while
displaying empathy and fairness.
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- Contributes to a public student
debate at a university to support or
oppose a current controversy.
- Gives a presentation on a topic
in the area of study based on
research findings. An example from
microbiology: present an overview
of recombinant-DNA procedures in
genetic engineering and in other
biotechnical applications.
- Explains how to carry out a process,
procedure, method or technique.
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